The University has appointed an Education Ombudsman for students.

All students who have a complaint about behaviour that violates the university regulations and the rights and duties of students of the Politecnico may contact the Ombudsman.

The Ombudsman:

• acts on non-anonymous complaints
• carries out an adequate investigation into the matter and tries to solve it; if no settlement is possible, the Ombudsman will inform one of the following, depending on the nature of the problem:
  • the Head of the Programme Board
  • the Dean of the School
  • the Chairman of the Joint Committee
  • the Rector
  • the student representatives in the Academic Senate
• protects the student against any reprisals
• informs the complainant and the student representatives of the outcome of the investigation

Students may contact the Ombudsman:

• by going to the Office of the Education Ombudsman directly
• by mail (only signed letters will be accepted)
• by e-mail (only signed e-mails will be accepted)
• over the telephone

Prof. Mara Tanelli is the currently appointed Ombudsman.
Department of Electronics, Information and Bioengineering
Phone: +39.02.2399.3621
E-mail: difensoredeglistudenti@polimi.it